The "Facebook" content reviewer complained that "there is more money and less money
A number of content reviewers from Facebook, a US social media company, broke the news. They have a strong job but a small income. They face mental stress and even trauma because of the violence, pornography, and terrorism.
[large workload]
Reuters reported on February 28 that Facebook has outsourced 1,600 content reviewers to Genpact India. The examiners worked in Hyderabad, a city in southern India, to post posts in various Indian languages, Arabic, English and some Asian tribal languages.
The examiners interviewed were all in their 20s, and seven of them complained about low incomes at the end of last year or early this year, claiming that work pressure was high and could even cause "trauma." They are reluctant to disclose their identity because they are worried about being "fired" or breaching a confidentiality agreement, and three people have left in recent months.
Facebook has 2 billion global users. According to the content examiner, they work 8 hours a day and have to review 2,000 posts, about 4 per minute. “In the face of massive (review) objects, our accuracy must reach 98%,” said one examiner. “You are constantly being bombarded by mostly numb content, not easy.”
These examiners complain that they often have to go home to "overtime."
[negative energy full]
Facebook content reviewers are grouped by job content. The “Zhaohuang” group browsed naked and pornographic content; the “Anti-Terrorism” group watched videos such as daggers, car explosions, and electric shocks; the “self-mutilation” group occasionally stared at suicide video live broadcasts, but often failed to “report” in time, lacking suicide Or traumatic experience.
A content censor who has left Gerpact said that he saw his female colleague "cracked on the floor at least three times" and suffered psychological trauma from watching suicide live broadcasts.
Reuters reported that more than 10 content reviewers across the globe shared similar experiences. Some examiners told the "tipping point" website reporter that the Facebook confidentiality agreement required them not to discuss the work. Under pressure, they dare not talk to their loved ones about the emotional damage caused by their work, and their loneliness and anxiety have increased dramatically.
Former Facebook employee Selena Scola sued Facebook in California last September, citing that the former employer did not protect content examiners who were traumatized for work reasons.
Facebook denied the allegations and demanded withdrawal of the case on the grounds of insufficient evidence.
[day wages are low]
Reuters reporters learned from job advertisements and payrolls that Genpact's Arvin content reviewer has an annual salary of 100,000 rupees (about $1411), which is equivalent to just over $6 a day.
Facebook argues that, together with welfare, the examiner’s income is far more than that.
Many examiners complain that they do not enjoy the non-cash benefits that are common in India, and that they can use the corporate shuttle free of charge when they get off work.
Two employees of Accenture, another information technology outsourcing company in Hyderabad, said that the Arabic content censor of Google’s video-sharing site “Yu Rabbit” earned at least Rs 350,000 ($4,938) a year. Accenture declined to respond to Reuters reports on the grounds of customer privacy.
Facebook countered that it required Genpact to offer content inspectors higher than industry standards. Genpact stated that the salary paid is “significantly higher than the industry standard or the legal minimum wage”.
[Facebook to check]
Facebook outsources content review to at least five companies in at least eight countries. The statements of several senior executives of Facebook are contrary to those of the content examiners. According to the former, the Facebook review team is carefully selected, well-trained, earned a generous salary, and has the tools to deal with difficult work.
Ellen Silver, vice president of Facebook operations, acknowledges that content reviews of this size are “unknown areas”. “We really want to get the job done,” she said.
Justin Osovsky, vice president of global operations of Facebook, posted on social media on February 25, saying that Facebook will implement compliance audits on outsourcing companies' policies this year. It is scheduled to convene relevant outsourcing companies to meet in April. Experience and make content examiner treatment more consistent
[large workload]
Reuters reported on February 28 that Facebook has outsourced 1,600 content reviewers to Genpact India. The examiners worked in Hyderabad, a city in southern India, to post posts in various Indian languages, Arabic, English and some Asian tribal languages.
The examiners interviewed were all in their 20s, and seven of them complained about low incomes at the end of last year or early this year, claiming that work pressure was high and could even cause "trauma." They are reluctant to disclose their identity because they are worried about being "fired" or breaching a confidentiality agreement, and three people have left in recent months.
Facebook has 2 billion global users. According to the content examiner, they work 8 hours a day and have to review 2,000 posts, about 4 per minute. “In the face of massive (review) objects, our accuracy must reach 98%,” said one examiner. “You are constantly being bombarded by mostly numb content, not easy.”
These examiners complain that they often have to go home to "overtime."
[negative energy full]
Facebook content reviewers are grouped by job content. The “Zhaohuang” group browsed naked and pornographic content; the “Anti-Terrorism” group watched videos such as daggers, car explosions, and electric shocks; the “self-mutilation” group occasionally stared at suicide video live broadcasts, but often failed to “report” in time, lacking suicide Or traumatic experience.
A content censor who has left Gerpact said that he saw his female colleague "cracked on the floor at least three times" and suffered psychological trauma from watching suicide live broadcasts.
Reuters reported that more than 10 content reviewers across the globe shared similar experiences. Some examiners told the "tipping point" website reporter that the Facebook confidentiality agreement required them not to discuss the work. Under pressure, they dare not talk to their loved ones about the emotional damage caused by their work, and their loneliness and anxiety have increased dramatically.
Former Facebook employee Selena Scola sued Facebook in California last September, citing that the former employer did not protect content examiners who were traumatized for work reasons.
Facebook denied the allegations and demanded withdrawal of the case on the grounds of insufficient evidence.
[day wages are low]
Reuters reporters learned from job advertisements and payrolls that Genpact's Arvin content reviewer has an annual salary of 100,000 rupees (about $1411), which is equivalent to just over $6 a day.
Facebook argues that, together with welfare, the examiner’s income is far more than that.
Many examiners complain that they do not enjoy the non-cash benefits that are common in India, and that they can use the corporate shuttle free of charge when they get off work.
Two employees of Accenture, another information technology outsourcing company in Hyderabad, said that the Arabic content censor of Google’s video-sharing site “Yu Rabbit” earned at least Rs 350,000 ($4,938) a year. Accenture declined to respond to Reuters reports on the grounds of customer privacy.
Facebook countered that it required Genpact to offer content inspectors higher than industry standards. Genpact stated that the salary paid is “significantly higher than the industry standard or the legal minimum wage”.
[Facebook to check]
Facebook outsources content review to at least five companies in at least eight countries. The statements of several senior executives of Facebook are contrary to those of the content examiners. According to the former, the Facebook review team is carefully selected, well-trained, earned a generous salary, and has the tools to deal with difficult work.
Ellen Silver, vice president of Facebook operations, acknowledges that content reviews of this size are “unknown areas”. “We really want to get the job done,” she said.
Justin Osovsky, vice president of global operations of Facebook, posted on social media on February 25, saying that Facebook will implement compliance audits on outsourcing companies' policies this year. It is scheduled to convene relevant outsourcing companies to meet in April. Experience and make content examiner treatment more consistent
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